Refund Policy N9-MONK Software products are all downloadable, fully functional, and try-before-you-buy. We provide free trial periods for our software for your convenience to fully evaluate our products. The trial periods are: Ongame Betpot — 15 days Please use the trial period to make sure that the software works before purchasing a license. All of our software is usable during the trial period (although there may be minor functionality limitations). None of our software requires registration to enable its primary functionaity. If you purchase one of our products, after your payment has cleared, an email will be sent to you with the registration key and password to unlock the software. Once this information is emailed to you, there will be no refunds given. We have this policy since it would be impossible for you to return your registered version of our software. During your trial period, our support staff is available to assist in installation and configuration via email. We strongly recommend that all users download, install, and test the trial versions prior to making a purchase. In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund. In such instances, an LOD (Letter Of Destruction) on company letterhead will be required to process the refund. There will be no refunds issued for shareware products (Ongame Betpot, iPoker Betpot) once they have been registered. Please send any questions regarding our refund policy to sell@betpot.info.
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